REFUND POLICY

 

 

REFUND & EXCHANGE

For online purchases: We want you to be satisfied with your purchase. Every item is thoroughly checked before sending it out but in the case that an item has been overlooked and is faulty or damaged, we can offer you a refund or exchange after inspecting it.  Please contact us within 14 days of receiving  your purchase. 

Shipping costs are non-refundable on items that are exchanged.

If the 14 day period has passed, unfortunately we can not offer you a refund or exchange.

 A refund is also not available if an event is postponed or cancelled.

CHANGE OF MIND

For Online 

We want you to be happy with your purchase. If you change your mind, we are happy to provide an exchange or credit note. For online sales must be within 14 days. For in-store purchases please refer to our Terms & Conditions   page.

All your items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached). It must also be in the original packaging.  

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

All sale items are non-refundable and non-exchangeable for change of mind online and in-store.

When purchasing christening apparel please choose carefully as we cannot offer a refund  for change of mind, only in the case of faulty items you maybe entitled for a refund.

Items purchased online can be returned to our store with a proof of purchase otherwise by post in which you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs may only be refunded on faulty items. 

CANCELLATIONS & ORDERS

For Online & In-Store.

If order is cancelled, 40% of the total cost or deposit will be withheld as a cancellation fee.

If the deposit paid exceeds the minimum deposit a credit note can be issued. Credit notes are valid for 6 months.

Orders must be collected by the chosen collection pick up date. If orders are not collected by the specified date, a daily handling fee of $5.00  will be incurred.

Please refer to our full Terms & Conditions for in-store policies.