TERMS & CONDITIONS

 

 

This website is operated by Minoa Boutique. Across the site, the terms “we”, “us” and “our” refer to Minoa Boutique.

Minoa Boutique offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms & Conditions apply to all users of the site. 

Please read these terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms  are considered an offer, acceptance is expressly limited to these terms of service.

Any new features which are added to the current store shall also be subject to the terms of service. You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

REFUND & EXCHANGE

For online purchases: We want you to be satisfied with your purchase. Every item is thoroughly checked before sending it out but in the case that an item has been overlooked and is faulty or damaged, we can offer you a refund or exchange after inspecting it.  Please contact us within 14 days of receiving  your purchase. 

Shipping costs are non-refundable on items that are exchanged.

If the 14 day period has passed, unfortunately we can not offer you a refund or exchange.

 A refund is also not available if an event is postponed or cancelled.

For in-store  purchases:  We want you to be satisfied with your purchase. Every item is thoroughly checked before it leaves the store but in the case that an item has been overlooked and is faulty or damaged, we can offer you a refund or exchange after inspecting it. Please contact us within 7-days of purchasing your item.

If the 7-day period has passed, unfortunately we cannot offer you a refund or exchange.

 A refund is also not available if an event is postponed or cancelled.

CHANGE OF MIND

For Online & In-Store:

We want you to be happy with your purchase. If you change your mind, we are happy to provide an exchange or credit note. For online sales must be within 14 days and in-store 7 days.

All your items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached). It must also be in the original packaging.  

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

All sale items are non-refundable and non-exchangeable for change of mind online and in-store.

When purchasing christening apparel please choose carefully as we cannot offer a refund  for change of mind, only in the case of faulty items you maybe entitled for a refund.

Items purchased online can be returned to our store with a proof of purchase otherwise by post in which you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs may only be refunded on faulty items. 

CANCELLATIONS & ORDERS

For Online & In-Store.

If order is cancelled, 40% of the total cost or deposit will be withheld as a cancellation fee.

If the deposit paid exceeds the minimum deposit a credit note can be issued. Credit notes are valid for 6 months.

Orders must be collected by the chosen collection pick up date. If orders are not collected by the specified date, a daily handling fee of $5.00  will be incurred.

LAY-BY 

Lay-by is available in-store (not available for online)  with a minimum spend of $100 and requires a minimum of 20% deposit.

Term of a lay-by is 6 weeks and must be paid in full and collected by the due date .

Excludes christening apparel, bonbonniere, candles, crowns, sale, clearance and discontinued items.

Term of a lay-by is 6 weeks and must be paid in full and collected by the due date.

Fortnightly instalment payments must be made in person or over the phone.

Cancellation: If a lay-by is cancelled before the due date, we will refund any monies owed providing that regular payments have been made less a cancellation fee of $30.00

If lay-by fortnightly instalments are not met we cannot issue a refund. A credit note will be issued less a termination fee of $30.00. 

Multiple Items:  Lay-bys of more than 1 item can not be broken, separated or transferred. All items must be paid for in full before collection.  

Lay-bys must be collected by the due date. If orders are not collected by the due date, a daily handling fee of $5.00 will be incurred.

HIRE

Conditions of hire:

- The hiring of products will commence on the date of pick up and continue for a term of a maximum of 4 days. If the fourth day is a non trading day (sunday), then return day will be the next business day. 

- An additional $10 per day applies if goods are required for a longer period other  than  4 days. This must be specified at the time of booking.

- The hirer acknowledges that he/she has received enough information and instructions on the correct use of the item.

- The hirer acknowledges responsibility for the item and is liable for any damages, breakage and loss of the item if this occurs bond will be forfeited..

-A cash bond of $100 is required plus the hiring fee of the item. The hiring fee is not refundable. 

- If the item is not returned by the specified date an additional hiring charge will be applied. If item exceeds 4 days the bond will be forfeited.

UNCOLLECTED GOODS

If any items are not collected by the collection date and that have not bee paid and any costs associated with keeping  the goods we will hold the goods for a further 7 days from collection date before disposing of them, depending on the nature of the goods.

A cancellation fee of $30.00 will be forfeited.

SHIPPING

A flat rate shipping fee of $9.95 applies to all standard items. For larger items shipping will be calculated. Goods are dispatch anywhere between from 3 to 5 days. For standard delivery please allow anywhere between 5-10 days.

Items purchased online can be returned to our store with a proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs may only be refunded on faulty items. 

VOUCHERS/CREDIT NOTES

Credit Notes are valid for 6 months only.

Credit notes/ vouchers can not be redeemed for cash.

Vouchers are for one time use only.

If there is a change your mind, another credit note maybe issued. Please refer to our Change of Mind policy above. 

All sale items are non-refundable and non-exchangeable for change of mind.

Credit Notes/Vouchers are for one time use only and are not transferrable.  

All sale items are non-refundable and non-exchangeable for change of mind.

Credit Notes can not be used for hiring of goods.

Australian residents only. 

PERSONAL INFORMATION

Protecting your privacy and the confidentiality of your personal information is very important to us. We may collect personal information including your name, gender, date of birth, address, telephone number and email. Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud - if anything suspicious occurs, please contact us.

Please refer to our full Privacy Policy.